WhatStay is a WhatsApp AI Assistant for hotel booking automation, where each hotel owner can subscribe to a plan and get their own dashboard. Through this dashboard, hotel owners can connect and manage multiple WhatsApp numbers according to their subscribed pricing plan limits. The WhatsApp AI Assistant helps hotel owners fully automate guest communication, booking requests, reservation management, and payment collection.

The AI Assistant can communicate with hotel guests automatically on WhatsApp, collect booking information such as check-in/check-out dates, number of guests, room preferences, and other booking details (which can be specified by hotel owners from the dashboard), then automatically store the booking request in the hotel dashboard.

Hotel owners can also train the AI Assistant using document files containing hotel information, policies, FAQs, etc... This allows the AI Assistant to answer common guest questions automatically 24/7.

If guests want to view room details, the AI Assistant can also share room detail page links with them, where they can view room photos, videos, amenities, pricing, and other room-related information.

If the AI Assistant cannot answer a question, it can ask the guest to contact the hotel directly by sharing the hotel’s phone number and email address with the guest.

After collecting booking details, the system automatically creates a booking request inside the dashboard and notifies the guest on WhatsApp. Hotel staff can then send payment links directly to guests through WhatsApp with a single click from the dashboard.

Once payment is completed, guests automatically receive booking confirmation messages on WhatsApp. After that, hotel staff can also manage room assignments, booking statuses, stay statuses, and guest reservations from the dashboard.

Additionally, hotel owners can add multiple staff members to their dashboard. The system includes a staff role and permission feature that allows hotel owners to create different roles with custom permissions and assign staff members accordingly. These staff members can access the dashboard on behalf of the hotel owner and manage rooms, bookings, reservations, and other hotel operations based on their assigned permissions.

The system also includes hotel service settings and a complete room management system. Hotel owners can manage rooms, set check-in/check-out times, enable or disable booking cancellations, configure cancellation deadlines before check-in, and set refund percentages for cancellations. They can also manage coupons, fees, taxes, amenities, and room categories directly from the dashboard. Additionally, hotel owners can manage room bookings by statuses such as pending, approved, cancelled, active, and running bookings. They can also manage check-ins, delayed check-ins, check-outs, delayed check-outs, today’s booked rooms, and room refund requests from the dashboard.

The system also includes support ticket management, WhatsApp notification template management, Mail templates, 19 online and unlimited offline payment gateway support, multilingual and RTL supported system, additional AI token purchase system, advanced keyword builder system & more.

👉 Cron Job is needed to send mails to customers when their subscription / membership is about to expire / expired.
Please follow these below steps to add the cron job

1. Login to your hosting & go to 'Cron Jobs' menu
2. Go to 'Add New Cron Job' section
3. Select 'Once Per Day(0 0 * * *)' option from the dropdown of 'Common Settings' [Follow red marked part of the above image]
4. Add

wget {your_website_url}/cron/subcheck

- this command in 'Command' input field [Follow red marked part of the above image]. {your_website_url} will be replace with your website url .
5. Now click on 'Add New Cron Job' to add your cron job.

Package Features:

👉 This feature helps Admin control which package features are publicly visible in the system. These features are managed from Packages > Package Features

Only the selected package features will be displayed in:

• Frontend Pricing Section
• Hotel Owner Package List

👉 If a feature is not selected from Package Features, then that feature will not be shown anywhere in package display sections.

Packages:

👉 Admin can create and manage subscription packages from Packages > Packages.

If the package price is set to 0, then the package will appear as a free package.

To make any limit unlimited, enter 999999 in the corresponding limit field.

Inactive packages will not be available for hotel owners to purchase.

Package Settings:

👉 Admin can manage package reminder settings from Packages > Settings.

👉 The Remind Before (Days) field is used to set how many days before the subscription expiry date the hotel owner will receive a reminder email.

For example, if the value is set to 3, then the hotel owner will receive an email notification 3 days before their package subscription expires.

Credit Purchase Requests:

👉 Admin can view all additional AI credit purchase histories from AI Credits > Credit Purchase Requests.

👉 When hotel owners purchase extra AI credits, the purchase records will be listed here with username, credits, paid amount, gateway, payment method, date, and status.

👉 If a hotel owner purchases AI credits using an online payment gateway, the request will be approved automatically after successful payment.

👉 If a hotel owner purchases AI credits using an offline payment method, Admin needs to verify the payment manually and approve the request from this section.

👉 After approval, the purchased AI credits will be added to the hotel owner's account.

👉 The chart provides a visual overview of total AI credits, used credits and already distributed tokens.

• Remaining Credits: Displays the total available AI credits that Admin can still distribute among hotel owners.
• Used Credits: Displays the total AI credits already consumed by hotel owners.
• Estimated Usage: Displays the total AI credits already distributed to hotel owners but not fully used yet. These credits may be consumed gradually by hotel owners.

👉 This section allows Admin to control important account related statuses for hotel owners.

• Email Status: Indicates whether the hotel owner has verified their email address or not.
• Account: Controls whether the hotel owner's account is active or deactivated.

👉 If the account status is set to Inactive, the hotel owner may lose access to their dashboard and system features.

User Package Details:

👉 In the User Details section, Admin can view the hotel owner's current package information, package expiry date and package status.

Add Next Package:

👉 Admin can click the Add Package button to assign a new package for the hotel owner.

👉 The selected package will be assigned as the user's next package.

Change Current Package:

👉 Admin can change the user's currently active package by clicking the edit button beside the current package.

👉 From the popup form, Admin can select a new package and payment method, then update the user's active package.

Remove Current Package:

👉 Admin can remove the currently active package of a hotel owner by clicking the delete button beside the package.

👉 After removing the package, the hotel owner will lose access to the features and limits provided by that package.

AI Credit Topups:

👉 Admin can access the AI credit Topups by selecting AI Credit Topups from the action dropdown of a registered user.

👉 Recharge records created manually by Admin will appear with Admin Recharge as the payment method.

Add Credits:

👉 Admin can manually add AI credits for hotel owners by clicking the Add Credits button.

👉 After submitting the form, the specified AI credits will be added instantly to the hotel owner's account.

All Tickets:

👉 In this section, Admin can view all submitted support tickets along with ticket number, username, email, subject, current status and action options.

👉 Tickets can have different statuses such as:

• Pending - Waiting for Admin response.
• Closed - Ticket issue has been resolved and closed.

Ticket Conversations & Replies:

👉 Admin can reply directly to the ticket using the reply editor shown at the bottom of the page.

👉 Once the issue is solved, Admin can click the Close Ticket button to mark the ticket as completed.